Terms & Conditions

UPDATED DATE: 23 June 2023

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These Terms and Conditions (hereinafter: “ Terms”, “Conditions” and/or “TnC”) apply to this website (“Site”) and services with Feat Creative Studio (CT0117620-A) (hereinafter: “Feat”, “Ft.”, “us”, “we”), including all associated features, functionalities, user interfaces, content, media and related data except for content and services or via Third-Party Providers or Services that are not owned or controlled by us. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

By placing your order, you have agreed to be bound by the terms and conditions (the “Terms”). Therefore, please ensure that all Terms are read and understood before you place your order.

01. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

Your agreement with us includes these terms and any additional terms or agreements that you agree to, as referred to the other agreements list as below, but exclude any terms or agreements with any third-parties. If you don’t agree with (or cannot comply with) these terms or other agreements, then you may not use the services or access any content.

The “Other Agreements” comprise of:

  • Our Shipping and Return which describes how we process your order and delivery and terms of sales;

You acknowledge that use of Third-Party Services is subject to any applicable terms of use, terms of service, policies, or user agreements published by the Third-Party Service from time to time.

02. Electronic Communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

03. Personal Data Handling

3.1 Definition of Personal Data

Personal Data is any kind of information that can be directly or indirectly attributed to you. Example: Name, Address, Email Address, Contact Number, Payment Information and Purchase Order. Usage history, IP address, Member ID are also examples of Personal Data, so can be other types of information you provide when contacting our customer service.

3.2 Who is responsible for processing your personal data?

Feat Creative Studio is responsible for the processing of your personal data and is dependent on the purpose for which is collected.

3.3 Why do we process your personal data?

We use and process your personal data to be able to give you the best customer experience when visiting our website. We also process your personal data upon your request to be able to provide you with requested services, deliver your order to support you through our customer service.

3.4 What type of personal data do we process?

Personal Information is any kind of information that can be directly or indirectly attributed to you. Example: Name, Address, E-mail Address, Contact Number, Payment Information and Purchase Order. We may also process usage history, IP address, Member ID and Information you provide when contacting our customer service.

3.5 When can we process your Personal Data

(a) Consent: When you give us your consent, we will process your personal data for the specific purpose you have consented to. The basis is for example used when you request us to send you one of our newsletters with offers and style updates

(b) Contract: When making products and services available to you we will process your personal data necessary for fulfilment of a contract (such as purchase agreement) with you and to fulfil any obligations derived from that contract.

(c) Legitimate Interest: We may process your personal information when necessary for our legitimate interest and when these interests do not outweigh your own rights and interests. This covers processing for purposes such as customer service support, improving or developing our products and services; and security proposes including fraud prevention.

(d) Legal requirement: Whenever the processing of your personal data is necessary for us to fulfil our legal obligations of the country of operation.

3.6 What are your rights?

You have the right to access, rectify, erase and consult. In certain cases, you are also entitled to object to us using your data, or to transfer your data. You are also allowed to delete your account.

04. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at Feat Creative Studio remains with the company and the creators.

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

05. Responsible Usage

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

06. Termination of Use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

07. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice or contact us including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

08. Complaints and dispute resolution

If you have any complaints regarding out products or service, please contact our customer service and we will assist you.

In the event of a problem arises in a transaction, both Buyer and Seller (Creators/Artists) agree to communicate with each other as first attempt to resolve any disputes via mutual discussions. Should the mutual discussion is not feasible, Buyer may approach the claims tribunal to resolve any dispute arising from a transaction against the Seller.

Buyer and Seller covenants and agree that it will not bring suit or otherwise assert any claim against Feat Creative Studio in relation to any transaction made on the Site or any dispute related to the transaction.

09. Feedback

Feat Creative Studio welcomes all information and feedback from our Users which allows improvement on the quality of service provided. Kindly refer to our feedback procedure below for future information

(i) Feedback may be made in writing through email and send to our email contact@feat.my

(ii) Anonymous feedback will not be accepted

(iii) Users that are affected should be fully informed of all facts and given the opportunity to put forward their cases.

(iv) Vague and defamatory feedback will not be entertained.

10. Exclusions and Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Feat Creative Studio be liable whether in Contract, Warranty, Tort (Including without Limitation, Negligence (Active, Passive or Imputed), Product Liability or other cause of action at law, in Equity, by Statute or otherwise, for:

(i) (a) Loss of Use (b) Loss of Profits (c) Loss of Revenues (d) Loss of Date (E) Loss of Good will; or (f) Failure to realize anticipated savings, in each case, Direct or Indirect, or;

(ii) Any Indirect, Incidental, Special or Consequential Damages, Arising out of or in connection with the use or inability to use this site or the services, including, without limitation, any damages resulting therefrom; or

(iii) You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the services is to request for Termination of your account and/or discontinue any use of the services.

(iv) Nothing in these terms of services shall limit or exclude any liability for death or personal injury caused by Feat Creative Studio, for fraud or for any other liability on the part of Feat Creative Studio that cannot be lawfully limited and/or excluded.

11. Indemnity

You agree to indemnify, defend and to hold harmless towards Feat Creative Studio and its Directors, Officers, Co-branders or other partners, and employees (the “Indemnified Parties) from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Feat Creative Studio is the Seller in the transaction that the dispute relates to), (b) the hosting, operation, management and/or administration of the Services by or on behalf of Feat Creative Studio; (c) Your violation or breach of any term of these Terms of Services or any policy/guidelines referenced herein (d) Your use or misuse of the Services (e) Your breach of any law or any rights of a third party or, (f) any Content uploaded by you.

12. Breaches of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

13. Updating of these Terms and Conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

14. Governing law

These Terms of Services or policies shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law rules. Any dispute, controversy, claim or difference of any kind whatsoever shall arise out of or, relating to these Terms of Services or policies, against or relating to Feat Creative Studio or any Indemnified Party, shall be referred to and resolved by arbitration in Malaysia in accordance with the Arbitration Rules of the Asian International Arbitration Centre (Malaysia) (AIAC Rules) for the time being in force. There will be one (1) arbitrator and the language applied shall be in English.

15. Contact Details

This website is owned by Feat Creative Studio. If you have questions or comments regarding these terms, please do not hesitate to contact us via below details:


T2A-10-13, 3 Towers,
No 296, Jalan Ampang,
55000 Kuala Lumpur,

Website: https://feat.my
Email: contact@feat.my
Contact Number: +6(011) – 5635 3517